Customer Service
Customer Service
Whether in a large commercial facility, or in a private home, Seara understands the value of maintaining customer assets – efficiently & seamlessly. Cost of ownership and response time forms the key moments of connection with our customers. Seara is a multi-brand supplier. Therefore, we take great care to ensure that all of the brands we plan and design with, and, install in a facility, meets customer service expectations. This forms the basis of the Seara brand and our customer’s experience with that brand. If we recommend it we stand behind it.
Seara operates the largest customer service organization in the health, fitness, and recreation industry in Asia. This network is seamlessly cloud connected using Sales Force Service Cloud as well as a customized SAP enterprise and warehouse management system for logistics and strategic stock holding. Often fast-moving parts are held at operating branches in each market. Those that aren’t are immediately shipped out by courier from stocks in the Bang Ple Industrial Estate east of Bangkok.
Technicians can send images and parts requirements from any field site directly to their administrators for an assessment of stock availability and timeline on arrival at the customer’s facility. Each of these technicians attend annual manufacturer training on service trouble shooting and new models. Internally Seara monitors that first fix timelines are maintaining or improving targeted KPI’s to ensure the customer service journey exceeds industry standards.
